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Service
Service promise
- Equipment is covered under a one year warranty and life-long maintenance.
- The upgrading of our inspection and sorting software is free.
- Our professional service team is ready to provide 24/7 technical support. We also provide online remote support service.
- An optimized service process ensures the shortest response time.
Warranty notice
- We provide one year free warranty for normal operating conditions. The warranty does not cover man-made damage or damage caused by force majeure such as natural disasters. Within the warranty period, we offer free replacement for defective parts of our products.
- For damage caused by incorrect use or abnormal use such as man-made damage, high temperature, high voltage, we offer paid repair according to the equipment damage.
- For situations in which products have been dismantled or assembled without our permission, we do not offer repairs.
Training content
- We provide training for machine operation, adjustment and maintenance.
- We offer training for operation and configuration of the inspection and sorting software (including inspecting different types of parts and defects)
- Training duration: 3-5 days (depending on the abilities and learning results of the trainees.)
